حذف حساب كسول وبياناتك

Delete your Kasol account and data

This page explains how to delete your account in the Kasol customer app or the Kasol Business store app, and the data linked to it.

Option 1: in the app

Kasol (customer app)

1. Open the Kasol app and sign in.
2. Go to Account → Profile.
3. Under Account management tap Delete account and confirm.

If you have an active order (accepted, being prepared or on its way) you will be asked to wait until it is finished.

Kasol Business (store app)

1. Open the Kasol Business app and sign in with the store owner account (deleting the account is available to the store owner only, not to staff).
2. From the bottom bar choose Menu, then tap your account card (My account).
3. At the bottom of the page tap Delete account and confirm.

Deletion is refused while the store has active orders (pending, confirmed, being prepared or on their way) or cash that has not yet been handed over to the company. Finish the orders, hand over the cash and try again.

Option 2: without the app

Email support@kasol.app with the subject "Account deletion request", the name of the app (Kasol or Kasol Business) and the phone number (or e-mail) of the account. We verify that the account is yours and then delete it.

What is deleted

Customer account (Kasol app)

• Account data: name, e-mail, phone number, password and profile picture.
• Saved addresses, cart and favourites.
• The link to your Google / Facebook / Apple sign-in and the push-notification token.
• The phone-verification record kept by Google Firebase Authentication (within 30 days of the deletion).

Store account (Kasol Business app)

• The store owner's account, data and picture.
• The store itself, with its logo and cover photo.
• The store's delivery men, with their pictures and ID pictures.
• The device's push-notification token.

What we may keep

Order and payment records (amounts, dates, order status) for as long as accounting and tax law require; after deletion they are no longer linked to your account.

Timing

Deleting the account in the app is immediate (the Firebase record within 30 days). Requests sent by e-mail are completed within 30 days of verifying your identity.

Full privacy policy: dashboard.kasol.app/privacy-policy